Welcome to Asprea
We are one of the largest building repair and decoration companies in the UK, wholly owned by Aviva and totally dedicated to Aviva. When customers need us, we are there for them. This website will show you what we do, and help you get information and support if you need it.
What do we do?
When Aviva’s customers make a claim on their building insurance, Aviva look at the circumstances and decide the best way to get it sorted out. For most claims in the UK this means giving it to Asprea to manage, and we then own that claim until it’s complete and the customer is happy. We appoint a dedicated person to own the claim, liaise with the customer, agree the solution that the customer wants, and then manage the claim throughout. We may get one of our experienced Insurance Claims Surveyors to visit the property, or in simpler cases we may do this over the phone. We are really keen that we give customers a choice of options, and we can either arrange for one of our specialist local repair partners to repair the damage, or give customers the cash to arrange it themselves.
As well as Aviva’s customers, we are proud to serve customers who are insured with Aviva’s partner companies, including Barclays, Santander, HSBC, and other great brands. In total we look after the biggest share of the insured housing market in the UK.
Unfortunately not every claim is covered by the customer’s policy, but even then we’ll try and give some guidance and advice on what to do. Click on the “Need Information?” button to see more.
Asprea was launched in 2006, and was originally part of Carillion plc. To make it even easier to serve our customers Carillion and Aviva agreed that Asprea would become part of Aviva on 1st April 2010, with the team and services becoming core parts of the Aviva family. The transfer went really well, and we are always striving to make sure everything we do puts the customer first and gives them peace of mind.